Monday, January 23rd, 2023, is the official opening day of IRS electronic filing. TaxWise would like to help you get underway this tax season by directing you to solutions for some of our most frequently asked questions.
Most E-File, Rejection and Validation errors can be fixed by searching our Knowledge Base for solutions? Please refer to the quick links below.
In addition to the Knowledge Base, TaxWise also offers chat support to help you get to the answers you need without having to pick up the phone! Chat is the easiest way to reset your password or check the status of an E-File.
Quick links:
- How do I reset my Password for TaxWise: Knowledge Base Solution - How do I reset the Admin password for TaxWise®?
- How to check the status of an E-File: Knowledge Base Solution - How do I check a return status on the TaxWise® support site?
- How to Correct Validation Errors: Knowledge Base Solution - How do I correct validation errors in TaxWise®?
- How to transmit e-files in TaxWise: Knowledge Base Solution - How do I create an Electronic File (e-file) in TaxWise®?
- How to add Credit Card or bank account: Knowledge Base Solution - How do I add a credit card or bank account to the wallet in My Account for ATX™ or TaxWise®?
- How to add EFIN for TaxWise: Knowledge Base Solution - How do I add or modify my Electronic Filing Identification Number (EFIN) in TaxWise® Solution Center?
- Can I stop an e-file after it has been transmitted?: Knowledge Base Solution - Can I stop an e-file after it has been transmitted?
Please remember the states and the IRS have just started processing and acknowledgements may be slow to process.
SUPPORT
If you have any questions, please contact customer support via any of these options:
- Chat with a live agent SFS TaxWise Chat (cch.com)
- Open a Support case at https://support.cch.com/
- Select the option that best describes your issue and complete all applicable information. Our support team will research your issue or question and contact you with an answer
SALES
If you have not purchased or renewed TaxWise for Tax Year 2022, you can contact your Account Manager at 800-495-4626 to get setup for the 2022 season.
