January 3rd, 2023, marks the beginning of the tax season for those of you offering Pre-acknowledgement (Pre-ack) advances through TPG and Republic Bank.
If you haven’t enrolled to offer bank products yet, our partners are still open and accepting enrollment applications for all products.
Once you have enrolled, check out our FAQs below for pre-ack advance products.
How do I apply for Pre-ack inside of the return?
On the main information, select bank products and check the box for the appropriate bank (your active bank). You will then visit the bank application and complete the necessary steps, including selecting advance and the taxpayers preferred disbursement. Once that is completed, you will efile the return.
What is EFC reject 91?
EFC 91 is an EFC reject you will receive when the bank rejects the Pre-ack return. To fix these rejects print the ack report and search for the bank rejection, this will tell you what the reject is and you can fix and resend.
If you have any questions, please contact customer support via any of these options:
- Chat with a live agent SFS TaxWise Chat (cch.com)
- Open a Support case at https://support.cch.com/
- Select the option that best describes your issue and complete all applicable information. Our support team will research your issue or question and contact you with an answer
SALES
If you have not purchased or renewed Refunds Today for Tax Year 2022, you can contact your Account Manager at 800-495-4626 to get setup for the 2022 Tax season.
