Friday, July 28, 2023

State News: Ohio Individual Income Tax MeF - Processing of submissions on hold 8/21/23 through 9/5/23

Please take note of the following important message from the Ohio Department of Taxation.

Ohio’s Individual and School District Income Taxes are transitioning into our new NextGen system, OTS (Ohio Tax System) on 9/5/23.  In preparation for the migration to our new system, we will be shutting off the processing of MeF returns for only Individual and School District Income Tax submissions starting the very early morning hours of Monday 8/21/23 through Tuesday 9/5/23.  

  • Individual and School District Income Tax submissions transmitted during this time frame will be held at the IRS and will not be picked up/processed (with acknowledgements sent) by Ohio until 9/5/23. 
  • Returns submitted electronically during this timeframe will be credited with the correct submission date (i.e. IRS submission date) but the returns will not be processed, and any acceptance/rejection messaging will not be sent until 9/5/23.
    • Reminder: there is no benefit in printing and mailing the returns instead of waiting for these to be processed on 9/5/23.  Paper returns can take 8 to 10 weeks to be processed.

    NOTE: This affects Individual and School District Income Tax submissions only.  This DOES NOT affect any other Ohio taxes submitted electronically (i.e. Muni, Fiduciary or Pass Through Entity). 


    Thursday, July 27, 2023

    TaxWise - Scheduled Maintenance and System Availability: Thursday, July 27 10 PM ET - Friday, July 28 4AM ET

    The TaxWise team will be performing scheduled maintenance and system updates on the dates/times below.

    TaxWise systems will be impacted and unavailable during this maintenance window.

    Thursday, July 27, 10PM ET -- Friday, July 28, 4AM ET

    Systems Impacted: TaxWise Online, TaxWise Solution Center, EFC, COM, Bank Enrollments

    We apologize for the inconvenience and appreciate your patience as we continue to enhance our systems to offer you the best experience possible.

    Monday, July 3, 2023

    TaxWise: July 4th hours

     In observance of the 4th of July holiday, Our Support Center and Sales Offices will be closed on Tuesday, July 4th.


    Normal hours (8:00 am-6:00 pm EST, Chat & phone) will resume on Wednesday, July 5th.