Monday, April 18, 2022

Intermittent Delay with e-sign Services

On Monday, April 18, 2022 at 3:00 PM ET, some customers were reporting degraded performance connecting to a third party program providing e-sign services. 

We have confirmed the issue has been resolved. In an abundance of caution however, please confirm signatures in returns you have sent out for e-signature.

Thank you for your patience.

Urgent! Filing Deadline Countdown

2021 filing season is coming to a close...

We strongly encourage you to transmit your e-files (extensions and returns) at least two hours before the midnight deadline.

As the April 18 midnight deadline approaches, the processing volume at the IRS will increase daily. Both return volume and return size will affect processing time. While you are accustomed to receiving your Federal acknowledgements within a one hour time-frame, that turnaround time will increase as the deadline approaches. You may see your acknowledgements take from 2 to 4 hours, and possibly longer.

This is why we suggest that you send returns periodically throughout the day. This will help spread out the volume and also help eliminate some of the 'deadline rush' which also impacts IRS processing.

Contact Hours
This is a reminder that the TaxWise offices will be open every day through the April 18th Filing Deadline.  

Monday, April 18th:  8am - Midnight ET

Please feel free to Contact Us online if you have any questions.
  • Chat at SFS TaxWise Chat (cch.com)
  • Open a Support case 
    • Select the option that best describes your issue and complete all applicable information. Our support team will research your issue or question and contact you with an answer.

Common Q/As around filing Deadline and extensions

Taxwise State extensions: Many states do not require a separate form for extensions if the Federal extension form is filed. TaxWise supports electronic filing for some state extensions. If TaxWise does not support e-filing of the state extension, it must be mailed.


Find answers to your other questions in our Knowledge Base.




Friday, April 15, 2022

Filing Deadline Volume - Possible Delayed Response Times Receiving ACKs

With the approaching 1040 deadline, we and agencies are experiencing extremely high e-filing volume. You may experience longer wait times for acknowledgements (ACKs) from the Electronic Filing Center (EFC), the IRS, and states.

We recommend that you transmit e-files early (don't wait until the deadline) and often (not in large batches) during this period, as ACKs may take longer to post.


We appreciate your patience. 

Thursday, April 14, 2022

How to Check the Status of an e-Filed Return

To check the status of an e-filed return, complete the following steps:

  1. Log into the Refunds Today support site.
  2. Select the Support tab.
  3. Click Return Status.
  4. Enter the Taxpayer's SSN/EIN.
  5. Select the Tax Year.
  6. Click Search.
    • Notes:  
      • The Federal e-File status, state e-File status, bank product information and disbursement, if applicable will be displayed.
      • If the return has been reject, then the rejection reason(s) will also display.

Wednesday, April 13, 2022

IRS Reject R0000-901-01 for Form 7004

Customers submitting a return containing Form 7004, Application for Automatic Extension of Time to File Certain Business Income Tax, Information, and Other Returns, may have received the following rejection message from the IRS.

“R0000-901-01 Filer's EIN and Name Control in the Return Header must match data in the e-File database.

This rejection means that the Name Control in the return does not match the Name Control that the IRS has in its e-file database for the EIN in the return.

In some instances, this rejection can be resolved by verifying the Name Control that is being used in the return. Please see our article for the IRS instructions for Name Controls. If you need additional assistance, you or the taxpayer must contact the IRS to confirm the information with the IRS. You will do this by following these steps:
  1. Call the IRS e-Help Desk at 1-866-255-0654.
  2. Follow the prompts for E-File, Business Returns, and appropriate Form.
  3. Once an IRS representative is on the line, confirm the EIN and Business name are on file.

Overview – IRS Reject Code: F8962-070

 Updated with How to Videos for TaxWise:


Overview:

Customers who file a return which should include Form 8962, Premium Tax Credit, may receive the following Reject Code, F8962-070:

“The e-File database indicates that Form 8962 or a binary attachment with description containing "ACA Explanation" must be present in the return.”

Resolution:

Reject Code F8962-070 is a legitimate reject code.

The IRS implemented this check for taxpayers who received the Premium Tax Credit (PTC) payments during the 2021 Tax Year. Taxpayers must add Form 8962 to the return to reconcile the payments received against the credit calculated and either pay back or get additional refund.

In addition, the Taxpayer must include information from Form 1095A, Health Insurance Marketplace, as part of their return before submitting.

  • “You will use the information from the Form 1095-A to calculate the amount of your premium tax credit. You will also use this form to reconcile advance payments of the premium tax credit made on your behalf with the premium tax credit you are claiming on your tax return. To do this you will use Form 8962, Premium Tax Credit, which you file with your tax return.”  Source: IRS, Form 1095-A, Health Insurance Marketplace


Additional Resources:

Monday, April 11, 2022

RESOLVED: Texas - Delayed Acknowledgements

This issue has been Resolved as of April 14th.

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Starting on Sunday, April 10 at 12:30 PM ET, some CCH Axcess Tax, CCH ProSystem fx, TaxWise and ATX customers began seeing a transmitted status when using e-file on Texas returns but are reporting delayed acknowledgements.


This is a known issue with the state of Texas. Thank you for your patience as our team investigates with the state of Texas.

Alabama - Federal Income Tax(FIT) Worksheet revision

Due to the a recent legislation change, the Alabama Department of Revenue recently revised the Federal Income Tax (FIT) Deduction worksheet. The corresponding software changes were recently released on March 29th. The legislation changes resulted in a new Part 2 section being added to the FIT worksheet. Per the new schema and instructions, Part 2 was optional if it did not apply to the taxpayer. However, the Alabama Department of Revenue has been rejecting returns with the following rejection codes, indicating that Part 2 must be sent all the time.

  • AL40-FIT-800
  • AL40-FIT-810
  • AL40-FIT-830
In addition, the Alabama Department of Revenue has requested that TaxWise automatically calculate the 2020 federal credit amounts included in Part 2 of the FIT worksheet.

In the meantime, the 2020 federal credit amounts can be manually calculated and entered on the worksheet. However, if you wish to leave the 2020 federal credit amounts blank, the state is requesting that a value of 9999999999 be entered on the FIT worksheet, Part 2, Line 3.

We are in the process of updating the software to automate these 2020 federal tax calculations along with the revised e-file business rules for Part 2, with an expected release date by April 30th.

Recommendation:  If you have clients impacted by the FIT worksheet legislation changes and/or the above rejection codes, we recommend to file an Alabama extension and pay any associated taxes by April 18th.

Thursday, April 7, 2022

California – Reject Code CA reject F565-060 for Business Returns

Update - April 7 2022:

The California Tax Service Center updated their schema on 3/22. The TaxWise team is working on a module update to allow users to enter a LLC Temp Number, if the partnership does not have a SOS number. We will continue to provide updates until the module is available.

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March 29, 2022

The TaxWise team has been made aware of an issue affecting California Business Returns.

Customers filing a State Return without a California Secretary of State(SOS) File Number will experience a rejection notice: CA reject F565-060.

The TaxWise team is working with the California Tax Service Center to resolve the issue.

In the meantime, please hold filing these California State business returns until the issue has been resolved.

Massachusetts Fiduciary Returns Reject

Please be aware that Massachusetts Fiduciary Returns are being rejected for not having the correct values transmitted in the e-file for MA 2, Schedule B, Lines 12b, 12c, 21b & 21c. 


A fix is not planned to be released until Massachusetts Business Module version 4 is released sometime after April 25, 2022. 

Recommendation:  We recommend that if you have a return that utilizes MA 2, Schedule B that you put the return on extension until MA Business Module version 4 is released.

Wednesday, April 6, 2022

Reminder - 1st Quarter Estimated Payments due 4/18

The Internal Revenue Service today reminds those who make estimated tax payments such as self-employed individuals, retirees, investors, businesses, corporations and others that the payment for the first quarter of 2022 is due Monday, April 18.

The 2022 Form 1040-ES, Estimated Tax for Individuals, can help taxpayers estimate their first quarterly tax payment.

Tuesday, April 5, 2022

RESOLVED: Important Information Concerning Form 8839 Qualified Adoption Expenses

Update: IRS has updated their schema as of March 21st.  Returns with an 8839 can be summitted.  

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We are aware of an issue with the IRS schema concerning the maximum adoption credit allowed on Form 8839 Qualified Adoption Expenses.  Per the form and instructions, the maximum allowable credit is $14,440; however, the IRS schema has this value set as $14,400.  Any e-filed return that includes the maximum $14,440 will receive IRS Rejection X0000-005.  

At this time, please hold these returns until the IRS releases the next schema update which is tentatively scheduled for mid-March.

Note:  TaxWise will display a validation error if you attempt to create the e-file for these returns.

Monday, April 4, 2022

Resolved: Billing for e-signature temporarily paused

The issue with e-signature billing has been resolved and e-signature transactions since March 7th will be included on your next invoice. As such, you may see a larger than normal number transactions due to the pause in billing.   

Reminder: Usage of e-signature in TaxWise Online, TaxWise Desktop and ATX has not been impacted.

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On Monday, March 7 at 12:00 PM ET, we identified an error in the billing function of TaxWise Desktop and will complete unscheduled maintenance. As a result, e-signature billing for TaxWise Online, TaxWise Desktop and ATX will be temporarily unavailable. Once the billing maintenance has been completed, all billing events will be invoiced accordingly.

Usage of e-signature in TaxWise Online, TaxWise Desktop and ATX is not impacted.