Resolved:
The issue with TPG bank rejections has been resolved.
Customers may still see rejection codes. However, customer can disregard these codes as refund deposits have been made or are in the process of being completed.
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February 9, 2022
The TaxWise team, continues to work diligently with TPG regarding the issue with rejecting bank applications. You may receive the following codes when working with TPG:
- 01652: RT resubmittal cannot be processed, Advance decision complete
- 01655: RT rec can't be submitted after initial RL rec; RT in place for fund process
- 01801: Bank Product Record - Primary SSN field not found in tax return database
- 01894: Credit product requested after credit product cutoff date
- 01944: Invalid Tax Return ReturnTs
- 01972: Invalid Combination of IRS ACK Date, IRS Acc Code, ReturnTS, Adv
If you receive one of the codes above, at this time, no further action is necessary.
As an update, the TaxWise Team continues to work to provide status updates for taxpayer bank application.
In the meantime, you can confirm the status of your application directly at TPG.
Please stay tuned and we will update once a resolution is complete.
