January 2nd, 2022, marks the beginning of the tax season for those of you offering Pre-acknowledgement (Pre-ack) advances through TPG and Republic Bank. Pre-ack with these banks will begin at 12pm ET on January 2nd, 2022.
Please note: For MetaBank Customers, Pre-ack begins on January 3rd, 2022, 12pm ET.
If you haven’t enrolled to offer bank products yet, our partners are still open and accepting enrollment applications for all products.
Once you have enrolled, check out our FAQ below for pre-ack advance products.
How do I apply for Pre-ack inside of the return?
On the main information, select bank products and check the box for the appropriate bank (your active bank). You will then visit the bank application and complete the necessary steps, including selecting advance and the taxpayers preferred disbursement. Once that is completed, you will efile the return.
What is EFC reject 91?
EFC 91 is an EFC reject you will receive when the bank rejects the Pre-ack return. To fix these rejects print the ack report and search for the bank rejection, this will tell you what the reject is and you can fix and resend.
For additional information on the bank enrollment process, please visit our enrollment site by logging into the Support Site and clicking “My Account> Enroll in Bank Products.”
- Complete the Enrollment Agreement
- Complete Office Info
- Select your Providers and Complete Provider Info
- Send Applications
If you have any questions, please contact customer support via any of these options:
- Chat at SFS TaxWise Chat (cch.com)
- Open a Support case at https://support.cch.com/
- Select the option that best describes your issue and complete all applicable information. Our support team will research your issue or question and contact you with an answer.
- Phone at 866-641-9473.
