Showing posts with label Pre-Ack. Show all posts
Showing posts with label Pre-Ack. Show all posts

Friday, January 26, 2024

Pre-Ack Deadline for 2023 Tax Season

Monday January 29th, 2024, is the official opening day of IRS electronic filing for the 2023 Tax Filing Season.


The Pre-Acks for TaxWise will be disabled at Midnight-ET on Sunday, January 28th, 2024. Please be sure to submit any Pre-Ack Returns before this time.

Also, ensure you have downloaded and are using the most current Bank Module:
  • 3Fund - v2
  • EPS - v2
  • Fee Collect - v2
  • Refund Advantage - v2
  • Republic - v2
  • Santa Barbara - v2

Monday, January 22, 2024

Reminder - Partner Verification Refresh

In order to be prepared and ready for the 2023 Tax Season, this is a reminder to refresh Partner Verification to confirm your banking enrollment information (Partner, Product, and Fees) is correct in the TaxWise Desktop and TaxWise Online Applications.



TaxWise Desktop - Steps for Partner Verification:
1 -- Log in as Admin in Taxwise Desktop
2 -- Select ‘Tools > Utilities/Setup Assistant’
3 -- From the Utility window select ‘Setup > Setup Assistant’
4 -- Select ‘Partner Verification’
5 -- Select the ‘Refresh Data’ button

6 -- Confirm partner verification:

Once Partner Verification is refreshed, the page will show current updated Partner Verification data with your bank partner’s information. Please verify and confirm all fees and product selections are correct in the TaxWise desktop application.



TaxWise Online -- Steps for Partner Verification
1 -- In the upper left, Select the ‘Loggedin User>Settings’
2 -- Select ‘Partner Verification’
3 -- Confirm Partner Verification data under ‘Settlement Solutions’

 

If you have any questions, please contact customer support via any of these options:
  1. Chat at SFS TaxWise Chat (cch.com)
  2. Open a Support case at https://support.cch.com/
    • Select the option that best describes your issue and complete all applicable information. Our support team will research your issue or question and contact you with an answer.
  3. Phone at 866-641-9473.

Thursday, January 11, 2024

Refunds Today: Pre-Acknowledgement (Pre-ack) is now available for Tax Year 2023

January 2nd, 2024, marks the beginning of the tax season for those of you offering Pre-acknowledgement (Pre-ack) advances through TPG, Republic Bank, EPS and Refund Advantage

If you haven’t enrolled to offer bank products yet, our partners are still open and accepting enrollment applications for all products.

Once you have enrolled, check out our FAQs below for pre-ack advance products.


How do I apply for Pre-ack inside of the return?
On the main information, select bank products and check the box for the appropriate bank (your active bank). You will then visit the bank application and complete the necessary steps, including selecting advance and the taxpayers preferred disbursement. Once that is completed, you will efile the return.

What is EFC reject 91?
EFC 91 is an EFC reject you will receive when the bank rejects the Pre-ack return. To fix these rejects print the ack report and search for the bank rejection, this will tell you what the reject is and you can fix and resend.


SUPPORT
If you have any questions, please contact customer support via any of these options:
  1. Chat with a live agent SFS TaxWise Chat (cch.com)
  2. Open a Support case at https://support.cch.com/
    • Select the option that best describes your issue and complete all applicable information. Our support team will research your issue or question and contact you with an answer


SALES
If you have not purchased or renewed Refunds Today for Tax Year 2023,  you can contact your Account Manager at 800-495-4626 to get setup for the 2023 Tax season.

Friday, January 20, 2023

Pre-Ack Deadline for 2023

Monday January 23rd, 2023, is the official opening day of IRS electronic filing.

The Pre-Acks for TaxWise will be disabled at Midnight-ET on Sunday, January 22nd, 2023. Please be sure to submit any Pre-Ack Returns before this time.

Also, ensure you have downloaded and are using the most current Bank Module:
  • 3Fund - v2
  • EPS - v2
  • Fee Collect - v2
  • Refund Advantage - v2
  • Republic - v2
  • Santa Barbara - v2

Tuesday, January 3, 2023

Refunds Today: Pre-Acknowledgement (Pre-ack) is now available for Tax Year 2022

January 3rd, 2023, marks the beginning of the tax season for those of you offering Pre-acknowledgement (Pre-ack) advances through TPG and Republic Bank. 

If you haven’t enrolled to offer bank products yet, our partners are still open and accepting enrollment applications for all products.

Once you have enrolled, check out our FAQs below for pre-ack advance products.


How do I apply for Pre-ack inside of the return?
On the main information, select bank products and check the box for the appropriate bank (your active bank). You will then visit the bank application and complete the necessary steps, including selecting advance and the taxpayers preferred disbursement. Once that is completed, you will efile the return.

What is EFC reject 91?
EFC 91 is an EFC reject you will receive when the bank rejects the Pre-ack return. To fix these rejects print the ack report and search for the bank rejection, this will tell you what the reject is and you can fix and resend.


SUPPORT
If you have any questions, please contact customer support via any of these options:
  1. Chat with a live agent SFS TaxWise Chat (cch.com)
  2. Open a Support case at https://support.cch.com/
    • Select the option that best describes your issue and complete all applicable information. Our support team will research your issue or question and contact you with an answer


SALES
If you have not purchased or renewed Refunds Today for Tax Year 2022,  you can contact your Account Manager at 800-495-4626 to get setup for the 2022 Tax season.

Friday, December 30, 2022

Refunds Today: Pre-Acknowledgement Availability and Bank Product Season Readiness for Tax Year 2022

January 3rd, 2023, marks the beginning of the tax season for those of you offering Pre-acknowledgement (Pre-ack) advances through TPG and Republic Bank. Pre-ack with these banks will begin at 12pm ET on January 3rd, 2023.


If you haven’t enrolled to offer bank products yet, our partners are still open and accepting enrollment applications for all products.

Once you have enrolled, check out our FAQ below for pre-ack advance products.

How do I apply for Pre-ack inside of the return?
On the main information, select bank products and check the box for the appropriate bank (your active bank). You will then visit the bank application and complete the necessary steps, including selecting advance and the taxpayers preferred disbursement. Once that is completed, you will efile the return.

What is EFC reject 91?
EFC 91 is an EFC reject you will receive when the bank rejects the Pre-ack return. To fix these rejects print the ack report and search for the bank rejection, this will tell you what the reject is and you can fix and resend.


SUPPORT
If you have any questions, please contact customer support via any of these options:
  1. Chat with a live agent SFS TaxWise Chat (cch.com)
  2. Open a Support case at https://support.cch.com/
    • Select the option that best describes your issue and complete all applicable information. Our support team will research your issue or question and contact you with an answer


SALES
If you have not purchased or renewed Refunds Today for Tax Year 2022,  you can contact your Account Manager at 800-495-4626 to get setup for the 2022 Tax season.

The Refunds Today team wishes you a Happy New Year a
nd a very successful Tax Season. 

Monday, January 3, 2022

Pre-Ack Update: TPG, Republic and Meta Bank - January 3rd, 7:30 PM

The TaxWise team has been working diligently to make Pre-Ack processing available.


We are happy to report, TPG and Republic are currently both processing. Meta Bank will be available to begin accepting submissions at 8:00AM ET on Tuesday, January 4th.

Pre-Acks Update - January 3rd - Updated 5:00PM ET

The TaxWise team continues to work make progress towards Pre-Ack availability for TPG and Meta Bank modules. We want to ensure our customers are updated with continued updates on our progress. 

Next update will be made later this evening, Monday, January 3rd.

Wednesday, December 29, 2021

Reminder - Partner Verification Refresh

In order to be prepared and ready for Pre-Ack beginning January 2, 2022, this is a reminder to refresh Partner Verification to confirm your banking enrollment information (Partner, Product, and Fees) is correct in the TaxWise Desktop and TaxWise Online Applications.



TaxWise Desktop - Steps for Partner Verification:
1 -- Log in as Admin in Taxwise Desktop
2 -- Select ‘Tools > Utilities/Setup Assistant’
3 -- From the Utility window select ‘Setup > Setup Assistant’
4 -- Select ‘Partner Verification’
5 -- Select the ‘Refresh Data’ button

6 -- Confirm partner verification:

Once Partner Verification is refreshed, the page will show current updated Partner Verification data with your bank partner’s information. Please verify and confirm all fees and product selections are correct in the TaxWise desktop application.



TaxWise Online -- Steps for Partner Verification
1 -- In the upper left, Select the ‘Loggedin User>Settings’
2 -- Select ‘Partner Verification’
3 -- Confirm Partner Verification data under ‘Settlement Solutions’

 

If you have any questions, please contact customer support via any of these options:
  1. Chat at SFS TaxWise Chat (cch.com)
  2. Open a Support case at https://support.cch.com/
    • Select the option that best describes your issue and complete all applicable information. Our support team will research your issue or question and contact you with an answer.
  3. Phone at 866-641-9473.

Monday, December 27, 2021

Pre-Acknowledgement Availability and Bank Product Season Readiness

January 2nd, 2022, marks the beginning of the tax season for those of you offering Pre-acknowledgement (Pre-ack) advances through TPG and Republic Bank. Pre-ack with these banks will begin at 12pm ET on January 2nd, 2022.


Please note: For MetaBank Customers, Pre-ack begins on January 3rd, 2022, 12pm ET.

If you haven’t enrolled to offer bank products yet, our partners are still open and accepting enrollment applications for all products.

Once you have enrolled, check out our FAQ below for pre-ack advance products.


How do I apply for Pre-ack inside of the return?
On the main information, select bank products and check the box for the appropriate bank (your active bank). You will then visit the bank application and complete the necessary steps, including selecting advance and the taxpayers preferred disbursement. Once that is completed, you will efile the return.

What is EFC reject 91?
EFC 91 is an EFC reject you will receive when the bank rejects the Pre-ack return. To fix these rejects print the ack report and search for the bank rejection, this will tell you what the reject is and you can fix and resend.


For additional information on the bank enrollment process, please visit our enrollment site by logging into the Support Site and clicking “My Account> Enroll in Bank Products.”
  1. Complete the Enrollment Agreement
  2. Complete Office Info
  3. Select your Providers and Complete Provider Info
  4. Send Applications
Once the bank approves your application, your status will be updated on the Support Site.


If you have any questions, please contact customer support via any of these options:
  1. Chat at SFS TaxWise Chat (cch.com)
  2. Open a Support case at https://support.cch.com/
    • Select the option that best describes your issue and complete all applicable information. Our support team will research your issue or question and contact you with an answer.
  3. Phone at 866-641-9473.