IRS Announces Delays in E-file Application Processing Time

 Please see the announcement below from the IRS

The IRS is experiencing delays affecting the processing of e-file Applications. You do not need to take any actions. In lieu of calling the e-help desk, continue to monitor your e-file application through e-services on IRS.gov.

We are working diligently to ensure e-file applications are processed in time for participation in the upcoming filing season.

We apologize for any inconvenience this may cause.

TaxWise - December 2021 Holiday Hours

The holidays are here and the New Year fast approaches.  This is a reminder that the TaxWise offices will be closed:

• Friday, December 24th
• Friday, December 31st

SUPPORT

If you require Support assistance during those days, please enter a web ticket through this link and we will respond when normal business hours resume.

Find answers to your questions in our Knowledge Base.

Please feel free to Contact Us online if you have any questions.

SALES

If you have not purchased or renewed TaxWise for Tax Year 2021, please keep those holiday closure dates above in mind.  You can contact your Account Manager at 800-495-4626 to get setup for the 2021 season. 

Wolters Kluwer wishes you a happy and safe holiday season!  And a very successful Tax Season.

IRS FIRE System shuts down tonight.

 We apologize for any inconvenience that this may cause you.  

We were just made aware that the IRS FIRE system is shutting down tonight at 6 PM EST and will not reopen until January 4th, 2022.  If you transmit any 1099 returns after 5 PM EST tonight you will receive an EFC Reject 49.  If you transmitted a return yesterday or earlier today, then you may not receive an acknowledgement until the FIRE System reopens in January.

TaxWise - Scheduled Maintenance

The TaxWise team will be performing overnight scheduled maintenance on the dates/times below. Maintenance is scheduled to begin around 10pm ET and may last four to eight hours.  Customers may experience delays during the maintenance periods. 

• Tuesday, November 30^th, 10:00pm ET 
• Thursday, December 2^nd, 10:00pm ET 
• Tuesday, December 7^th, 10:00pm ET 

TaxWise 2021 is now available

The TaxWise product team is pleased to announce that TaxWise Online and TaxWise Desktop 2021 are now available. Take advantage of the latest features of TaxWise 2021.

TaxWise Online:

• Point your browser to Taxwise Online for 2021 

TaxWise Desktop:

• Install the new version of TaxWise at your earliest opportunity. Simply visit the TaxWise Support site to download your software. 

Logging into TaxWise Solution Center (Support Site)
A few helpful links to get to our Support Site:

• Returning customers - If you are a returning customer and can't remember your Support Site password, see instructions for resetting your login password. 
• New customers - See our Support Site initial login instructions. 

Contact-less Tax Preparation Fee Payment Options and Bank Enrollment Open
Do you need new contactless ways to collect your tax preparation fees? We have you covered with the most settlement solution offerings in the industry; ranging from traditional bank products, low cost options and programs to help you collect your tax prep fees at no cost to your taxpayer. Enroll on the support site today! 


Other Product Downloads 
If you have purchased other products in the TaxWise suite or one is included with your TaxWise package, these are also available for download on the support site.  Simply log into the Support Site and Click on the "Downloads" menu item :

• Payroll Compliance Reporting (W2/1099)
• Client Accounting Suite
• PaperlessPLUS

Start the year off right with the "Getting Started" information
To make sure you're completing your product setup correctly and that you start TY2021 off right, take a look at these "getting started" pages, as applicable:

• Getting Started with TaxWise 2021 
• Getting Started with Payroll Compliance Reporting

Need a refresher?
For additional detailed instruction on many TaxWise features, visit our Learning Portal:

• TaxWise Online
• TaxWise Desktop 

IRS News: Scheduled Maintenance for the Modernized e-File (MeF) Production System

Please be advised that the MeF Production System will be unavailable for business e-File submissions from 7:00 a.m. through 5:00 p.m. Eastern time on Saturday, November 27, 2021.

During this time you can still transmit returns to the Electronic Filing Center (EFC) and we will hold the e-files until the IRS restores service. You will not receive any acks during this time.

For more info, please visit The IRS announcement.

Taxwise Support Site Updates

 As a part of our ongoing commitment to provide our customers with an intuitive and organized experience with our Support Resources, the TaxWise Support Site has been enhanced.  The site is now easier to navigate and promotes use of our self-help tools.

Below is a brief description of the changes made.

Click here to go to the Support Site. 

UPDATES

1.  TaxWise Solution Page

The menu options are now present on the Solution Center before you login.

2.  My Information Menu

• The My Account menu has been brought under the My Information menu.
• Shipping Schedule has been removed
• Partner Services has been moved to the new “Business Partners” Menu

 

3.  Support Menu

• Reorganized the menu options to provide self-service options closer to the top

 

4.  Downloads Menu

• Reorganized menu option
• Return Retrieval added to this menu (moved from Support Menu)

 

5.  E-File Menu

• Reorganized menu options

6.  Training Menu

• Added “Client Portal Learning Portal”
• Added “Education and CPE” option with links to the Small Firm offerings of CPELink products

 

7.  “Tax NA” Menu(Now “Tax & Accounting”)

• “Tax NA” Menu has been renamed to “Tax & Accounting”

8.  NEW! “Business Partners” Menu

• New menu added with quick links to all partner information.

9.  NEW! “I Want To” Menu

• New menu added as quick action guide for most used menu topics