On Monday, April 18, 2022 at 3:00 PM ET, some customers were reporting degraded performance connecting to a third party program providing e-sign services.
The issue with e-signature billing has been resolved and e-signature transactions since March 7th will be included on your next invoice. As such, you may see a larger than normal number transactions due to the pause in billing.
Reminder: Usage of e-signature in TaxWise Online, TaxWise Desktop and ATX has not been impacted.
***********
On Monday, March 7 at 12:00 PM ET, we identified an error in the billing function of TaxWise Desktop and will complete unscheduled maintenance. As a result, e-signature billing for TaxWise Online, TaxWise Desktop and ATX will be temporarily unavailable. Once the billing maintenance has been completed, all billing events will be invoiced accordingly.
Usage of e-signature in TaxWise Online, TaxWise Desktop and ATX is not impacted.