Friday, June 17, 2022

Modernized e-File (MeF) Extended Maintenance Window

The IRS has announced an upcoming extended maintenance window for ther MeF Production and Testing Systems on Sunday, June 19, 2022, from 12:01 am. until 11:00 am. Eastern time.

Please monitor the MeF Operational Status page for any future updates.

During this time you will be able to continue transmitting your returns to our Electronic Filing Center (EFC); however, we will be unable to send to the IRS or retrieve acknowledgements (acks) until the MeF system is back online.

Wednesday, June 8, 2022

2022 Connecticut Child Tax Rebate

Connecticut has recently passed legislation that provides a child tax rebate.  This is not an automatic process.  Taxpayers must apply for the rebate by submitting an application here: 2022 CT Child Tax Rebate. The deadline to apply is July 31, 2022.

Child Tax Rebate

Connecticut is providing a tax rebate to residents for up to 3 children they claimed as dependents on their 2021 federal tax return. The rebate is $250 for each child. The rebate decreases by 10% for every $1,000, or fraction of $1,000, of a taxpayer's federal adjusted gross income exceeding:

  • $100,000 for single taxpayers or married taxpayers filing separately;
  • $160,000 for taxpayers filing as a head of household; and
  • $200,000 for married taxpayers filing jointly and taxpayers filing as a surviving spouse.

To claim the rebate, taxpayers must apply electronically to the Connecticut Department of Revenue Services by July 31, 2022.

The rebate is not subject to Connecticut income tax. But the rebate is subject income tax withholding if the taxpayer:

  • owes state or municipal taxes or other obligations;
  • is in default of a student loan made by the Connecticut Student Loan Foundation or the Connecticut Higher Education Supplemental Loan Authority.

Wednesday, May 25, 2022

Refunds Today - Memorial Day Hours

In observance of the Memorial Day holiday, Our Support Center and Sales Offices will be closed on Friday, May 27th and Monday, May 30th.


Normal hours (8:00 am-6:00 pm EST, Chat & phone) will resume on Tuesday, May 31st.

We hope you enjoy a long and relaxing weekend!

Tuesday, May 24, 2022

Central Office Manager (COM) Scheduled Maintenance - May 24, 10 PM EST

 The TaxWise team will be performing overnight scheduled maintenance on the dates/times below. Maintenance is scheduled to begin around 10pm ET and may last until 2am ET. Customers will be unable to access COM during the maintenance window.

  • Tuesday, May 24th, 10:00PM ET (COM Maintenance)

Friday, May 20, 2022

*Resolved* Modernized e-File (MeF) System Maintenance

***Resolved***

The MeF System is back online.

*****


The IRS has announced that the MeF System is currently undergoing maintenance.  All services except Send Submissions are currently unavailable for MeF Production and Testing Systems until further notice.

A QuickAlert will be issued once the system is operational.

Please monitor the MeF Operational Status page for any future updates.

This means you will be able to continue transmitting returns; however acknowledgements (acks) will be delayed until the MeF System is back online.

Thursday, May 12, 2022

TaxWise - Scheduled Maintenance: Friday, May 20 - Sunday, May 22

The TaxWise team will be performing scheduled maintenance and routine testing on the dates/times below.  Several systems will be impacted and unavailable during this maintenance window.  

  • Friday, May 20, 10PM ET -- Sunday, May 22, 9AM ET 
    • Systems Impacted:  TaxWise Online, E-File, Support Pages
We apologize for the inconvenience and appreciate your patience as we continue to enhance our systems to offer you the best experience possible. 

Friday, May 6, 2022

eStore for ATX, TaxWise Online and TaxWise Desktop

On Friday, May 6 starting at 9:40 a.m. CT, some ATX, TaxWise Online and TaxWise Desktop customers attempting to renew on the eStore are receiving an error message. If you are receiving the error message, please follow the steps below:    

  1. Clear the browser cache and delete cookies.  For more information:  How do I clear browser cache, temporary Internet files, and cookies from my Internet browser?
  2. Close all browser windows and then click the link in the renewal email.
Important Notes:
  • Make sure you log in as the Admin user and not a user with Admin rights.  Only the Admin user can access the renewal pages.
  • Do not use a bookmarked URL.  Only use the link provided in the renewal email.
  • Do not use an automated browser data caching tool.
  • Do not click back or refresh in the browser.
If you are still unable to access the renewal site, please reach out to our customer support team for assistance.