Refunds Today - Memorial Day Hours

In observance of the Memorial Day holiday, Our Support Center and Sales Offices will be closed on Friday, May 27th and Monday, May 30th.

Normal hours (8:00 am-6:00 pm EST, Chat & phone) will resume on Tuesday, May 31st.

We hope you enjoy a long and relaxing weekend!

Central Office Manager (COM) Scheduled Maintenance - May 24, 10 PM EST

 The TaxWise team will be performing overnight scheduled maintenance on the dates/times below. Maintenance is scheduled to begin around 10pm ET and may last until 2am ET. Customers will be unable to access COM during the maintenance window.

• Tuesday, May 24th, 10:00PM ET (COM Maintenance)

*Resolved* Modernized e-File (MeF) System Maintenance

***Resolved***

The MeF System is back online.

*****

The IRS has announced that the MeF System is currently undergoing maintenance.  All services except Send Submissions are currently unavailable for MeF Production and Testing Systems until further notice.

A QuickAlert will be issued once the system is operational.

Please monitor the MeF Operational Status page for any future updates.

This means you will be able to continue transmitting returns; however acknowledgements (acks) will be delayed until the MeF System is back online.

TaxWise - Scheduled Maintenance: Friday, May 20 - Sunday, May 22

The TaxWise team will be performing scheduled maintenance and routine testing on the dates/times below.  Several systems will be impacted and unavailable during this maintenance window.  

• Friday, May 20, 10PM ET -- Sunday, May 22, 9AM ET 
• Systems Impacted:  TaxWise Online, E-File, Support Pages

We apologize for the inconvenience and appreciate your patience as we continue to enhance our systems to offer you the best experience possible. 

eStore for ATX, TaxWise Online and TaxWise Desktop

On Friday, May 6 starting at 9:40 a.m. CT, some ATX, TaxWise Online and TaxWise Desktop customers attempting to renew on the eStore are receiving an error message. If you are receiving the error message, please follow the steps below:    

1. Clear the browser cache and delete cookies.  For more information:  How do I clear browser cache, temporary Internet files, and cookies from my Internet browser?
2. Close all browser windows and then click the link in the renewal email.

Important Notes:

• Make sure you log in as the Admin user and not a user with Admin rights.  Only the Admin user can access the renewal pages.
• Do not use a bookmarked URL.  Only use the link provided in the renewal email.
• Do not use an automated browser data caching tool.
• Do not click back or refresh in the browser.

If you are still unable to access the renewal site, please reach out to our customer support team for assistance.

Filing deadline for tax-exempt organizations is May 16, 2022

 Many tax-exempt organizations must file information returns by May 16, 2022

Even though organizations like charities and foundations may be tax-exempt, the IRS still requires them to file certain information every year. For many of these exempt organizations, the deadline to file their 2021 information return is Monday, May 16, 2022.

Here are the forms they may need to file, depending on the size and type of organization:

• Form 990, Return of Organization Exempt from Income Tax
• Form 990-EZ, Short Form Return of Organization Exempt from Income Tax
• Form 990-PF, Return of Private Foundation or Section 4947(a)(1) Nonexempt Charitable Trust Treated as a Private Foundation
• Form 990-N, Electronic Notice, e-Postcard, for Tax-Exempt Organizations Not Required to File Form 990 or Form 990-EZ
• Form 990-T, Exempt Organization Business Income Tax Return
• Form 4720, Return of Certain Excise Taxes Under Chapters 41 and 42 of the Internal Revenue Code

Mandatory electronic filing
Tax-exempt organizations must file their forms electronically. E-filing reduces processing time, making compliance with reporting requirements easier.

Here are a few things organizations should know about filing:

• Organizations can e-file most returns through an IRS Authorized e-File Provider.
• However, organizations filing Form 990-N must e-file through the Form 990-N, e-Postcard, page on IRS.gov.
• The IRS will reject incomplete or incorrect returns. Organizations should check that they’re using the right return, have fully completed it and don’t have missing schedules.
• The IRS has a series of pre-recorded online workshops for exempt organizations. For organizations filling out one of the Form 990 series, the Form 990 Overview Course may be helpful.

Extension of time to file
If an organization can’t make the May deadline, they can request a 6-month automatic extension by filing Form 8868, Application for Extension of Time to File an Exempt Organization Return. This extension to file isn’t an extension to pay any tax owed. Organizations can e-file Form 8868 for faster processing.