Resolved: TPG Issue - Bank application rejects

On Tuesday, March 1, 2022, at 12:00 AM CT, some TaxWise customers reported TPG banking application rejects. TPG resolved the issue on Wednesday, March 2, 11:00 AM CT.

If your federal e-file is accepted but the attached bank application is rejected, you can correct the errors, then re-create and re-transmit the bank application.

To correct a rejected bank application, do the following:

For TaxWise, please follow the process below:

1. Go to the Bank menu.
2. Select Maintenance/Setup.
3. Click Fix Rejected Bank Apps

Thank you for your patience, we understand this is a busy time for your business.

North Carolina is now accepting e-Files

We received the following announcement from the North Carolina Department of Revenue:

NCDOR is proud to announce that our MeF system for IIT is now open for eFile.

 Although we are open, please note that we are working through a significant backlog and hope to have all submissions acknowledged within the next few days.

Resolved: TPG Update - Current issue with TPG Submissions - February 28th, 2022

Resolved:  

The issue with TPG bank rejections has been resolved.

Customers may still see rejection codes.  However, customer can disregard these codes as refund deposits have been made or are in the process of being completed. 

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February 9, 2022

The TaxWise team, continues to work diligently with TPG regarding the issue with rejecting bank applications. You may receive the following codes when working with TPG:

• 01652: RT resubmittal cannot be processed, Advance decision complete
• 01655: RT rec can't be submitted after initial RL rec; RT in place for fund process
• 01801: Bank Product Record - Primary SSN field not found in tax return database
• 01894: Credit product requested after credit product cutoff date
• 01944: Invalid Tax Return ReturnTs
• 01972: Invalid Combination of IRS ACK Date, IRS Acc Code, ReturnTS, Adv
  

If you receive one of the codes above, at this time, no further action is necessary. 

As an update, the TaxWise Team continues to work to provide status updates for taxpayer bank application. 

In the meantime, you can confirm the status of your application directly at TPG.

Please stay tuned and we will update once a resolution is complete.

IRS Reject F8962-006-01 for Form 8962

The IRS has been rejecting Individual returns with error code F8962-006-01 when Line 5 of Form 8962 is 400 or greater.  Our calculation aligns with current form instructions; however, we will be updating it to conform with the IRS guidance below to eliminate the e-file rejections.

Please hold any returns with this reject message until after we release an update to the form.

IRS Guidance: 

"While the original sentence is still correct, we made the change from “401” to “400” to improve the processing of returns. We intend that no one will have the result of 400. The change will not impact the end result on Form 8962.  Table 2 on page 9 of the instructions demonstrates that if the amount on line 5 is 400 or more, then the applicable figure is 0.0850.  

Therefore, taxpayers with household income of 400% or more of the federal poverty line for their family size should enter 401 on line 3 of  Worksheet 2 and on line 5 of Form 8962.

Please note we are not re-releasing the 2021 Form 8962 instructions for this change.  You should rely upon the article posted on IRS.gov. ”

Tax Season Help: Frequently Asked Questions – in TaxWise®

Please refer to the latest FAQ for Tax Season 2022.   The TaxWise team is making updates regularly so be sure to check back for the latest. 

UPDATE -- California: EFC Reject 49 for CA 100S and CA 565 - February 18, 2022

Please be advised that we have resumed processing e-files for the CA 100S and CA 565 as of February 18, 2022, 5:15pm EST. 

Please ensure that your TaxWise Desktop software has been updated to v36.04 before submitting any e-files. 

Please refer to KB article: How do I update the modules and software in TaxWise®?

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February 11, 2022 

Unscheduled Maintenance:

Please be advised that we have temporarily stopped processing e-files for the CA 100S and CA 565.  If you transmit one of these return types, you will receive an EFC Reject 49.  We apologize for any inconvenience that this may cause you.

Client Accounting Suite/Premier version (CAS/P) 21.4 is available

 The 21.4 version of CAS/P is now available from the Solution Center or via the auto-update feature in CAS/P. It includes the following regulatory updates.

Regulatory Updates

The following regulatory information is now available for Client Accounting Suite and Client Accounting Suite Premier:

• 2021 State W-2 Electronic Filing
• The Ohio W-2 electronic filing has been added.
• The Pennsylvania W-2 electronic filing has been updated for the ITIN field.

• Review the Year End Guide for all Regulatory questions and procedures. The Year End Guide is available on-line in PDF format from the Help Menu.

Software Updates

• The 2021 Tax Line Exports for ProSystem Fx and Axcess are available in this update.  

The next update will be in March.